FREQUENTLY ASKED QUESTIONS
GENERAL TOUR QUESTIONS
ARE TOURS REALLY ONLY $10?
YES. SINCE 2012, WE'VE BEEN OFFERING $10 TOURS OF CITIES LIKE WASHINGTON, D.C, BOSTON, NEW YORK, AND NOW NASHVILLE. EACH BOOKING MAY CARRY A SMALL FEE OR LOCAL TAX, BUT OTHERWISE- EVERY TOUR, EVERY DAY, IS ONLY $10.
ARE ADVANCED BOOKINGS REQUIRED?
ADVANCED BOOKINGS ARE HIGHLY RECOMMENDED.
TOURS CAN (AND DO) FREQUENTLY SELL OUT. PURCHASING YOUR TOUR TICKETS IN ADVANCE GUARUNTEES THAT YOU'LL HAVE A SPOT WHEN YOU ARRIVE. WALK-UP GUESTS ARE WELCOME ON A FIRST COME, FIRST SERVE BASIS.
WHERE DO TOURS START?
OUR TOURS BEGIN AT THE RIVERFRONT PARK/COURT OF FLAGS IN DOWNTOWN NASHVILLE. CLICK HERE TO FIND IT ON GOOGLE MAPS OR SIMPLY USE "" AS AN ADDRESS.
WHEN SHOULD I ARRIVE FOR MY TOUR?
WE RECOMMEND GUESTS ARRIVE ABOUT 15 MINUTES PRIOR TO THE PUBLISHED TOUR START TIME. IF YOU ARRIVE EARLY AND DO NOT SEE A GUIDE OR REPRESENTATIVE, DO NOT WORRY. OUR GUIDES GO FROM ONE TOUR TO ANOTHER AND WILL ARRIVE WITH ENOUGH TIME TO GET YOU SIGNED IN, SET UP, AND READY TO GO. ALL GUESTS MUST BE PRESENT AT LEAST 5 MINUTES PRIOR TO THE START OF THE TOUR OR THEIR SPOTS MAY BE FORFEITED, WIHTOUT REFUND, TO WALK UP GUESTS.
WHAT SITES DO WE SEE ON THE TOUR?
OUR COVER WILL COVER A LOT OF GROUND IN DOWNTOWN NASHVILLE.
FAMOUS SITES INCLUDE: THE CUMBERLAND RIVER, NISSAN STADIUM, FORT NASHBOROUGH, LOWER BROADWAY, THE RYMAN AUDITORIUM, BRIDGESTONE ARENA, PRINTERS' ALLEY, THE TENNESSEE PERFORMING ARTS CENTER, THE CAPITOL, THE COUNTRY MUSIC HALL OF FAME, AND MUSIC CITY WALK OF FAME PARK.
TOURS AND LOCATIONS ARE SUBJECT TO CHANGE AT ANY TIME, WITHOUT NOTICE.
WHAT IS YOUR RAIN POLICY?
OUR TOURS DEPART RAIN OR SHINE.
WE ENCOURAGE GUESTS TO TAKE THE SEASON WEATHER AND LOCAL FORECAST INTO CONSIDERATION WHEN BOOKING YOUR TOUR AND TIME. WE ALSO RECOMMEND THAT GUESTS DRESS FOR THE WEATHER. UMBRELLAS MAY BE AVAILABLE UPON REQUEST, BUT ARE NOT GUARUNTEED.
TOURS CANCELLED DUE TO INCLEMENT WEATHER ARE SUBJECT TO OUR TOUR CANCELLATION POLICY FOUND HERE.
WHAT SHOULD I BRING/WEAR ON TOUR?
WHATEVER YOU'RE COMFORTABLE IN!
WE KNOW THAT OUR GUESTS COME FROM ALL OVER THE WORLD AND THAT OFTEN TIMES ARE PARTAKING IN MULTIPLE ATTRACTIONS AND EVENTS SURROUNDING THEIR TOUR TIMES. WE RECOMMEND THAT YOU DRESS FOR THE WEATHER AND WEAR COMFORTABLE WALKING SHOES.
WE ENCOURAGE GUESTS TO BRING BOTTLED WATER, SUNGLASSES, HATS, AND FANS IF THEY'D LIKE. CAMERAS AND PHONES ARE ALSO A MUST ON THIS SITESEEING TOUR.
WE HIGHLY RECOMMEND THAT YOU LEAVE ANY VALUABLES, SHOPPING BAGS, AND LARGE ITEMS AT HOME.
WHAT IS YOUR FIREARM POLICY?
ALTHOUGH FIREARMS ARE ALLOWED TO BE CARRIED LEGALLY IN TENNESSEE, WE DO NOT PERMIT GUESTS TO BRING THEM (OR ANY OTHER WEAPONS) ON THE TOUR. OUR TOUR IS FREQUENTLY INVITED INTO CERTAIN ATTRACTIONS, BARS, AND SITES THAT DO NOT ALLOW FIREARMS.
PLEASE NOTE: GUESTS VIOLATING THIS POLICY WILL POLITLEY BE ASKED TO DEPART THE TOUR WITHOUT A REFUND.
HOW LONG DOES THE TOUR LAST?
OUR TOUR LASTS ROUGHLY 1 HOUR AND 45 MINUTES (WITHOUT ABOUT 15 MINUTES OF PLEASANTRIES, ARRIVAL STUFF AND DEPARTURE STUFF.)
WE ENCOURAGE GUESTS TO ARRIVE EARLY AND PLAN TO BE A FEW MINUTES LATE.
WHAT IS YOUR POLICY ON CELL PHONES?
CELL PHONES ARE ENCOURAGED ON THE TOUR FOR TAKING PHOTOS, STAYING IN TOUCH, TWEETING, SNAPPING, AND WHATNOT.
HOWEVER, WE REQUIRE GUESTS TO SILENCE THEIR PHONES WHILE ON TOUR AND REFRAIN FROM MAKING CALLS DURING THE EXPERIENCE.
ARE THERE RESTROOMS/BREAK STOPS ALONG THE TOUR ROUTE?
TO BE FRANK, NO.
WE ENCOURAGE GUESTS (ESPECIALLY LITTLE ONES) TO USE THE FACILITIES PRIOR TO ARRIVING AT THE START OF THE TOUR. OUR GUIDES ARE MORE THAN HAPPY TO POINT YOU TOWARDS THE CLOSEST FACILITY WHILE ON TOUR, HOWEVER WE ARE UNABLE TO STOP OR WAIT FOR GUESTS CHOOSING TO DEPART THE GROUP.
HOW DO I GET DISCOUNTED TICKETS TO OTHER ATTRACTIONS?
OUR GUESTS CAN PURCHASE DISCOUNTED TICKETS TO OVER 45 ATTRACTIONS IN NASHVILLE, INCLUDING THE HALL OF FAMES, THE RYMAN, AND MUSEUMS, THROUGH THEIR GUIDE AT THE BEGINNING OR ENDING OF THE TOUR.
ATTRACTIONS THAT HAVE DISCOUNTS AVAILABLE WILL BE MENTIONED THROUGHOUT THE TOUR.
THROUGH DISCOUNTS ARE SUBJECT TO CHANGE, WE GENERALLY PROVIDE BETWEEN $6-$15 OFF EACH TICKET.
WHAT IS YOUR CANCELLATION/REFUND POILCY?
OUR TOURS ARE NON-REFUNDABLE.
WE DO EVERYTHING POSSIBLE TO ENSURE THAT GUESTS WANTING TO TAKE OUR TOUR CAN. PLEASE NOTIFY US IF YOUR PLANS CHANGE OR IF YOU ARE UNABLE TO JOIN THE TOUR.
PLEASE SEE THE CIRCUMSTANCES BELOW FOR MORE INFORMTION:
WEATHER: TOURS DEPART RAIN, SNOW, OR SHINE. GUESTS WHO CHOOSE TO NOT PARTICIPATE IN A TOUR THAT IS SCHEDULED TO DEPART DUE TO WEATHER WILL NOT RECEIVE A REFUND. TOUR TIMES AND DATES CAN BE ADJUSTED AT LEAST 12 HOURS PRIOR TO THE START OF THE TOUR. GUESTS WISHING TO RESCHEDULE FOR A FUTURE DATE CAN RECEIVE A BOOKING VOUCHER TO REDEEM AT THE TIME OF THEIR CHOOSING. TOURS CANCELLED BY OUR COMPANY DUE TO EXTREME OR INCLEMENT WEATHER WILL BE OFFER TO MOVE TOUR TIMES AND DATES FIRST AND THEN RECEIVE A FULL REFUND IF NO OTHER OPTION IS AVAILABLE. PLEASE CHECK OUR WEBSITE ON THE DAY OF YOUR TOUR FOR THE MOST UP-TO-DATE INFORMATION.
GUEST DOES NOT SHOW UP/ARRIVES LATE: GUESTS WHO FAIL TO ARRIVE TO THE DESIGNATED TOUR START AT LEAST 5 MINUTES PRIOR TO THE PUBLISHED TOUR START TIME WILL FORFEIT THEIR SPOT ON THE TOUR AND WILL NOT RECEIVE A REFUND. TOURS ARE NOT HELD OR DELAYED DUE TO LATE ARRIVING, CONFIRMED GUESTS. PLEASE LET US KNOW IF YOU ANTICIPATE ARRIVING LATE AND WE CAN DISCUSS ALTERNATIVE OPTIONS.
IF WE CANCEL A TOUR: IN RARE AND EXTREME CIRCUMSTANCES, WE MAY NEED TO CANCEL A TOUR WITH LITTLE OR NO NOTICE. IF THIS OCCURS, GUESTS CONFIRMED ON THAT TOUR WILL RECEIVE A FULL REFUND (MINUS ANY FEES) AND A VOUCHER TO JOIN A FUTURE TOUR.
GUESTS DEPARTING TOURS EARLY/ASKED TO LEAVE: WE ASK THAT GUESTS DO NOT LEAVE THE TOUR GROUP PRIOR TO THE END OF THE TOUR. IF A GUEST CHOOSING TO DEPART THE GROUP FOR ANY REASONS, THEY WILL FORFEIT THEIR TICKET/SPOT AND REFUNDS WILL NOT BE AVAILABLE. IF A GUEST IS ASKED TO LEAVE THE TOUR FOR ANY REASON- REFUNDS WILL NOT BE MADE AVAILABLE.
ARE GRATUITIES/TIPS INCLUDED IN THE TICKET PRICE?
WHILE GRATUITIES ARE NEVER EXPECT, THEY ARE ALWAYS WELCOME.
WE KEEP OUR TOUR PRICE LOW SO YOU CAN SHOW YOUR APPRECIATION FOR YOUR GUIDE BASED ON THE QUALITY OF THE TOUR YOU EXPERIENCED.
IS YOUR TOUR ACCESSIBLE?
Yes. While minor changes in our tour may affect the overall ease of accessibility, we do everything we can to ensure that every guest who wants to particpate in our tours can. To learn more about our accessibility practices, please visit our accessibility page.
